The Main things you need to know are:
You will be sent an email to confirm your order and another email when we dispatch your order. You may also receive an email from our courier to state when they will be delivering your parcel. Please check your spam filters if you do not receive an email
Our courier will attempt to deliver to you twice. Please try to be available to receive your delivery. You will have to sign for your delivery but you have the option of leaving a message for the courier when you order to tell them where they can leave the parcel if you are out, in which case you will not have to sign for it. This option is done so at your own risk. Under no circumstances are we to be held responsible for orders which are not signed for on receipt of goods, by you.
If you have chosen to have your delivery left at your request by leaving the courier a note - i.e please leave by the door - You will take full responsibility for the security of your delivery. We will not be held responsible for delivery's which have been left as instructed if you have told us to do so.
Damages or missing claims must be made within 48 hours of receipt of purchase. For damaged items we may ask you to send in a photo of the problem to firstname.lastname@example.org
Any returns to us must be made within 28 days of receipt of your order for a refund
Please be aware of returns regarding bespoke custom items - Click here . These items are marked on the product page with the banner below
This product is individually bespoke hand made just for you
Please Note: This product is Non Returnable
Returns made after 28 days and up to 6 months will be issued with a credit note, repaired or replaced.
Lead times stated on our web site are not guaranteed and are for guidance ONLY
Bespoke made items such as signs cannot be cancelled once ordered and cannot be returned to us due to there bespoke nature.
WELCOME TO THE Cast in StyleŽ Co Ltd WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT http://www.castinstyle.co.uk. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.
The http://www.castinstyle.co.uk website is operated by:
Cast in StyleŽ Co Ltd, a company registered in England and Wales, whose registered office is at:
Cast in StyleŽ Co Ltd
The Granary, Long Lane
Kilsall (Nr Cosford)
Registered in England No. 04483066
VAT No. 795 3301 16
We are registered with the data protection act for your security. Our registration number is - Z9775939
Our contact details are as follows:
Cast in StyleŽ Co Ltd
The Granary, Long Lane
Kilsall (Nr Cosford)
General email: email@example.com
Telephone number: 0800 009 6233 or International Customers +44 (0)1902 455700
Fax number: 01902 375111
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
1A. Intellectual Property Rights
1A.1 All materials (including, without limitation, all designs, text, graphics and their selection and arrangement) on this website are the copyright of Cast in StyleŽ Co Ltd or its licensors. No material on this website may be copied or reproduced in any form whatsoever, whether physical, electronic or otherwise, without Cast in StyleŽ Co Ltd's express, prior, written consent. However, where "Printer Friendly" versions of any of the pages of this website are shown to be available, you may print out those pages and keep for your own, non-commercial, use.
1A.2 All brand names, product names and/or service names used in this website are trademarks, trade names, service marks or copyrights of Cast in StyleŽ Co Ltd or its licensors. Any use of any such brand name, product name and/or service name without the express, prior, written consent of Cast in StyleŽ Co Ltd may constitute an infringement of those rights and Cast in StyleŽ Co Ltd gives no permission for the use of any such item in any way whatsoever.
1B. Limited Permission to Copy or Download
1B.1 You are permitted to print or download extracts from this website for your own personal, non-commercial use.
1B.2 Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for your own personal, non commercial use.
1B.3 No part of this website may be reproduced or transmitted to or stored in any other website nor may any of its pages or parts thereof be disseminated in any electronic or non electronic form nor be included in any public or private electronic retrieval system or service without Cast in StyleŽ Co Ltd's express, prior, written permission.
1B.4 Except to the limited extent set out above, you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of this website for any other purpose whatsoever without Cast in StyleŽ Co Ltd's express, prior, written permission.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.4. It is your responsibility to select the correct delivery option for your selected area at the time of checkout. If the incorrect option is picked by you we will contact you and inform you of any price difference for your delivery area. You then have the option to continue or cancel your order.
2.5.If you have chosen to leave the courier a message, during your checkout, to have your order left by them, you will be fully responsible for the delivery of your order. We will not be responsible for delivery's which do not arrive or are not left as instructed. Under no circumstances are we to be held responsible for orders which are not signed for on receipt of goods, by you.
2.6. Bespoke custom made products, where by the item has been individually bespoke made for you, cannot be cancelled after 2 days from placing the order. The production of these items will begin after this time and cannot be cancelled after 48 hours from placing the order with us. Full payment will be taken at the time of placing the order and no refund will be issued after 48 hours from placing the order. These items cannot be returned and no refund will be given unless they have been incorrectly made by us. Any faults with bespoke items we will initially attempt to repair BEFORE any possible refund is issued for a faulty item.
The provisions of this clause 2.5 do not affect your statutory rights.
2.7 Lead times quoted on our web site are NOT guaranteed and are to be used as a guide ONLY. Whilst every effort will be made to meet lead times we are in no way responsible if they are extended beyond times stated.
2.8 We cannot be held responsible for workman who have been booked if lead times are not meet by us. Workmen should ONLY be booked once you are in receipt of the goods.
2.9 Whilst every effort is make to show correct stock levels on our web site we are not responsible if stock levels show are inaccurate.
2.10 We store the contract's content and will send you the details of your order via e-mail, our terms are available online. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically.
3.4 All TRADE invoices will be subject to payment terms of strictly 30 days from date of delivery.
4. CANCELLATION AND RETURNS POLICY
4.1 If you wish to cancel your order:
(a) you can notify us by email to firstname.lastname@example.org, in writing to us at our address above before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a refund if you request one in writing by emailed us at email@example.com or writing to us at the address above, within 28 days beginning on the day after you receive the goods. This does not include the exclude products listed as exceptions below in clause 4.5. The costs of returning goods to us shall be borne by you, unless the goods are found to be faulty. It's important that returned items are unused and in a resaleable condition, so please take reasonable care of them and keep all packaging. If you return part or all of your order we will not refund the delivery charge as this part of our service to you has been completed. In the cases of incorrect, damaged or faulty goods, the delivery charge for a replacement to be sent out will not be charged. Returns must be made within 28 days from receipt of goods, but if you change your mind about your purchase, it can make your return easier and quicker to administer if you bring the item back as soon as possible. We suggest that all returns are sent via recorded delivery so they can be tracked. Returns received after 28 days and upto 6 months from receipt of your goods will be issued with a credit note, repaired or replaced.
As our products can be heavy we recommend the web sites below to use as couriers. They will collect from you and deliver back to us and you can book it online. They are generally much cheaper than the post office and it is all tracked.
We suggest: www.interparcel.com www.parcelmonkey.com www.wedelivertheworld.co.uk
4.3 Damaged or missing claims must be made within 48 hours of receipt of purchase in writing either to our email address at firstname.lastname@example.org or our address above. We may also ask you to email us a photo of the problem to email@example.com
4.4 You may cancel your order at anytime for a full refund of the amount paid or an exchange credit as required by writing to us at our email address at or our address above .
4.5 The rights to return the goods to us as referred to in clause 4.2 or to cancel an order placed with us will not apply in the following circumstances: -
- to any products that we have bespoke made, customised or modified specifically for you, these items are marked with the banner below on the product page and include the items in the list below:
This product is individually bespoke hand made just for you
Please Note: This product is Non Returnable
- to custom bespoke made signs
- to custom bespoke made post boxes, including through the wall post boxes and wall mounted post boxes.
- to ANY CROFT FOUNDRY product. ( ALL of these products are hand made especially for individual customers)
- to custom bespoke made hook boards (coat hook boards)
- to any products that by their nature have a limited lifespan, such as flowers and fresh food
The provisions of this clause 4.5 do not affect your statutory rights.
4.6 The items listed in clause 4.5 cannot be returned and no refund will be given unless they have been incorrectly made by us. Any faults with bespoke items we will initially attempt to repair BEFORE any possible refund is issued for a faulty item.
4.7 In the event that the product has been used or parts are missing, we cannot give you a full refund. We would request you return the goods in the original packaging and in an unused condition with are the parts for that item included. In the event that a returned item has been used, is unsalable or parts are missing 100% of the original purchase price will be used as compensation, by us, for the item.
4.8 Bespoke custom made products listed in clause 4.5, where by the item has been individually bespoke made for you, cannot be cancelled once 2 days from placing the order has elapsed. The production of these items will begin after 48 hours from placing the order and cannot be cancelled after this time. Full payment will be taken at the time of placing the order and no refund will be issued after 48 hours from placing the order.
We will attempt to deliver to you twice, an email or text message will be sent by our courier. If after the second time the goods are returned to us due to you not being available to receive them, then a £25
administration fee may be applied to your card and cost of further attempts to re deliver will be bourn by you. The provisions of this clause 4.4 do not affect your statutory rights.
4.10 We are able to arrange a collection by our courier for a charge of £18 if you request this, but we suggest you book your own collection using one of the following courier services.www.interparcel.com www.parcelmonkey.com www.wedelivertheworld.co.uk
5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.
6. SERVICE ACCESS
6.1 While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
7. VISITOR MATERIAL AND CONDUCT
7.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licence's and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the Website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
8. LINKS TO AND FROM OTHER WEBSITES
8.1 Links to third party website's on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party website's and do not control and are not responsible for these website's or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party website's linked to this Website, you do so entirely at your own risk.
8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Cast in StyleŽ Co Ltd logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Cast in StyleŽ Co Ltd trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.
9.1 To register with http://www.castinstyle.co.uk you must be over eighteen years of age.
9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
10.2 The material on this Website is provided "as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provides you with this Website on the basis that we excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
12. GOVERNING LAW AND JURISDICTION
12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
14.1The Cast in Style manufacturers 5 year guarantee only applies to products where this is stated.
14.2 If a product is found to be defective with 5 years from the date of order we will replace that part and deliver it to the customer.
13.3 The Guarantee ONLY applies to the metal components of the product and only for products ordered after 1 January 2009 when the guarantee came into effect. Products order before this date are not covered by the guarantee and the standard 1 year warrantee applies. This does not affect your statuary rights.
14.4 The 5 year Guarantee on clothes airer does not include the rope or wood as part of the cover. This cover is only for all metal parts. This does not affect your statuary rights.