Terms & Conditions

The Main things you need to know are:

You will be sent an email to confirm your order and another email when we dispatch your order. You may also receive an email from our courier to state when they will be delivering your parcel. To avoid missing your delivery you will need to track the journey of your parcel using the tracking number sent to you in your dispatch email. Please check your spam filters if you do not receive an email.

Our courier will attempt to deliver to you twice. Please try to be available to receive your delivery. You will have to sign for your delivery but you have the option of leaving a message for the courier when you order to tell them where they can leave the parcel if you are out, in which case you will not have to sign for it. This option is done so at your own risk. Under no circumstances are we to be held responsible for orders which are not signed for on receipt of goods, by you.

If you have chosen to have your delivery left at your request by leaving the courier a note - i.e please leave by the door - You will take full responsibility for the security of your delivery. We will not be held responsible for deliveries which have been left as instructed if you have told us to do so.

Damages or missing claims must be made within 48 hours of receipt of purchase. For damaged items we may ask you to send in a photo of the problem to support@castinstyle.co.uk.

Returns: Any returns to us must be made within 28 days of receipt of your order for a refund.

Please be aware of returns regarding bespoke custom items - Click here. These items are marked on the product page with the banner below:

Returns made after 28 days and up to 6 months will be issued with a credit note, repaired, or replaced.

Lead times stated on our website are not guaranteed and are for guidance ONLY.

Bespoke made items such as signs cannot be cancelled once ordered and cannot be returned to us due to their bespoke nature.

Please also see our GDPR Privacy policy regarding your important rights on how we handle your data.

1. Introduction

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

1A. Intellectual Property Rights

1A.1 All materials (including, without limitation, all designs, text, graphics and their selection and arrangement) on this website are the copyright of Cast in Style® Co Ltd or its licensors. No material on this website may be copied or reproduced in any form whatsoever, whether physical, electronic or otherwise, without Cast in Style® Co Ltd's express, prior, written consent. However, where "Printer Friendly" versions of any of the pages of this website are shown to be available, you may print out those pages and keep them for your own, non-commercial use.

1A.2 All brand names, product names, and/or service names used on this website are trademarks, trade names, service marks, or copyrights of Cast in Style® Co Ltd or its licensors. Any use of any such brand name, product name, and/or service name without the express, prior, written consent of Cast in Style® Co Ltd may constitute an infringement of those rights, and Cast in Style® Co Ltd gives no permission for the use of any such item in any way whatsoever.

1B. Limited Permission to Copy or Download

1B.1 You are permitted to print or download extracts from this website for your own personal, non-commercial use.

1B.2 Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for your own personal, non-commercial use.

1B.3 No part of this website may be reproduced or transmitted to or stored in any other website, nor may any of its pages or parts thereof be disseminated in any electronic or non-electronic form nor be included in any public or private electronic retrieval system or service without Cast in Style® Co Ltd’s express, prior, written permission.

1B.4 Except to the limited extent set out above, you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of this website for any other purpose whatsoever without Cast in Style® Co Ltd’s express, prior, written permission.

2. Ordering From Us

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgment, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. To avoid missing your delivery, you will need to track the journey of your parcel using the tracking number sent to you in your dispatch email. When we dispatch the order, the purchase contract will be made, and you will be charged unless we have notified you that we do not accept your order or you have canceled your order.

2.3 We may refuse to accept an order:

(a) Where goods are not available.
(b) Where we cannot obtain authorization for your payment.
(c) If there has been a pricing or product description error.
(d) If you do not meet any eligibility criteria set out in our terms and conditions.

2.4 It is your responsibility to select the correct delivery option for your selected area at the time of checkout. If the incorrect option is picked by you, we will contact you and inform you of any price difference for your delivery area. You then have the option to continue or cancel your order.

2.5 If you have chosen to leave the courier a message during your checkout to have your order left by them, you will be fully responsible for the delivery of your order. We will not be responsible for deliveries that do not arrive or are not left as instructed. Under no circumstances are we to be held responsible for orders that are not signed for on receipt of goods by you.

2.6 Bespoke custom-made products, where the item has been individually bespoke made for you, cannot be canceled after 2 days from placing the order. The production of these items will begin after this time and cannot be canceled after 48 hours from placing the order with us. Full payment will be taken at the time of placing the order, and no refund will be issued after 48 hours from placing the order. These items cannot be returned, and no refund will be given unless they have been incorrectly made by us. Any faults with bespoke items will initially be attempted to be repaired BEFORE any possible refund is issued for a faulty item.

The provisions of this clause 2.5 do not affect your statutory rights.

2.7 Lead times quoted on our website are NOT guaranteed and are to be used as a guide ONLY. Whilst every effort will be made to meet lead times, we are in no way responsible if they are extended beyond the times stated.

2.8 We cannot be held responsible for workmen who have been booked if lead times are not met by us. Workmen should ONLY be booked once you are in receipt of the goods.

2.9 Whilst every effort is made to show correct stock levels on our website, we are not responsible if stock levels shown are inaccurate.

2.10 We store the contract's content and will send you the details of your order via e-mail. Our terms are available online. You can find the terms here at all times. The details about your recent orders can be found in your customer login.

3. Pricing

3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

3.2 Where we charge separately for packing, carriage, insurance, and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

3.3 Our prices are reviewed periodically.

3.4 All TRADE invoices will be subject to payment terms of strictly 30 days from the date of delivery.

4. Cancellation and Returns Policy

4.1 If you wish to cancel your order:

(a) You can notify us by email at support@castinstyle.co.uk, or in writing to our address above before we have dispatched the goods to you.
(b) Where goods have already been dispatched to you, by returning the goods to us in accordance with clause 4.2 below.

4.2 Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a refund if you request one in writing by emailing us at support@castinstyle.co.uk or writing to us at our address above, within 28 days beginning on the day after you receive the goods.

This does not include the products listed as exceptions below in clause 4.5. The cost of returning goods to us shall be borne by you unless the goods are found to be faulty. It is important that returned items are unused and in a resaleable condition, so please take reasonable care of them and keep all packaging.

If you return part or all of your order, we will not refund the delivery charge, as this part of our service to you has been completed. In cases of incorrect, damaged, or faulty goods, the delivery charge for a replacement to be sent out will not be charged. Returns must be made within 28 days from receipt of goods. Returns received after 28 days and up to 6 months from receipt of goods will be issued with a credit note, repaired, or replaced.

As our products can be heavy, we recommend using the following couriers for returns:

4.3 Damaged or missing claims must be made within 48 hours of receipt of purchase in writing to support@castinstyle.co.uk or to our address above. We may also request a photo of the problem.

4.4 You may cancel your order at any time for a full refund or an exchange credit by writing to us.

4.5 The rights to return goods or cancel an order do not apply in the following cases:

Custom bespoke-made signs.
Custom bespoke-made post boxes, including through-the-wall and wall-mounted post boxes.
ANY Croft Foundry product (all these products are handmade to order).
Custom bespoke-made coat hook boards.
Products with a limited lifespan, such as flowers or fresh food.

This product is individually bespoke hand-made just for you.
Please Note: This product is Non-Returnable

4.5a Handmade and cast products (such as signs) may vary in size by up to 3% due to shrinkage of metal as it cools from being cast.

4.6 Items listed in clause 4.5 cannot be returned unless they have been incorrectly made by us. Any faults will first be attempted to be repaired before a refund is issued.

4.7 If the product has been used or parts are missing, we cannot offer a full refund. Items must be returned in their original packaging and in unused condition.

4.8 Bespoke custom-made products listed in clause 4.5 cannot be canceled after 48 hours from placing the order.

4.9 We will attempt to deliver your order twice. If the goods are returned due to non-availability or refusal, a £30 administration fee may be applied, and redelivery costs will be borne by you.

4.10 We can arrange collection via our courier for £30, or you may book your own collection using: www.interparcel.com or www.royalmail.com.

5. Licence

5.1 You are permitted to print and download extracts from this Website for personal use under the following conditions:

(a) Documents and related graphics are not modified in any way.
(b) Graphics on this Website are not used separately from the accompanying text.
(c) Copyright and trademark notices appear in all copies.

5.2 Unless otherwise stated, all materials on this Website (including images and text) are owned by us or our licensors. Any use beyond clause 5.1 is prohibited.

5.3 No part of this Website may be reproduced or stored in another website without our prior written permission.

5.4 Any rights not expressly granted are reserved.

6. Service Access

6.1 While we strive for 24-hour availability, we are not liable if this Website is unavailable at any time.

6.2 Access may be suspended temporarily without notice due to system failure, maintenance, or reasons beyond our control.

7. Visitor Material and Conduct

7.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post on this Website is considered non-confidential and non-proprietary.

7.2 You are prohibited from posting material that:

(a) Is defamatory, obscene, offensive, abusive, or otherwise inappropriate.
(b) You do not have the necessary rights and permissions for.
(c) Encourages criminal conduct or infringes on any legal rights.
(d) Is technically harmful (e.g., viruses, Trojan horses, corrupted data).

7.3 Misuse of this Website (e.g., hacking) is strictly prohibited.

7.4 We will cooperate with law enforcement authorities regarding breaches of clause 7.2 or 7.3.

8. Links to and From Other Websites

8.1 Links to third-party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all third-party websites and do not control or take responsibility for their content or availability. We do not endorse or make representations about them, their material, or any results from their use. Accessing these third-party websites is at your own risk.

8.2 If you would like to link to this Website, you may only do so under the following conditions:

(a) You do not remove, distort, or alter the Cast in Style® Co Ltd logo.
(b) You do not create a frame or any other browser or border around this Website.
(c) You do not imply that we endorse any products or services other than our own.
(d) You do not misrepresent your relationship with us or present false information about us.
(e) You do not use any Cast in Style® Co Ltd trademarks without our express written permission.
(f) You do not link from a website that is not owned by you.
(g) Your website does not contain offensive, controversial, or legally infringing content.

We reserve the right to revoke the permissions in clause 8.2 for any breach of these terms and to take any necessary action.

8.3 You agree to indemnify us for any loss or damage we or our group companies may suffer as a result of your breach of clause 8.2.

9. Registration

9.1 To register on https://www.castinstyle.co.uk, you must be over eighteen years of age.

9.2 Each registration is for a single user only. We do not permit username and password sharing with any other person or multiple users within a network.

9.3 Responsibility for password security rests with you. If you suspect someone else knows your password, contact us immediately.

9.4 We may suspend or cancel your registration at our discretion if you breach any obligations under these terms.

10. Disclaimer

10.1 While we strive to ensure the accuracy of the information on this Website, we do not warrant its completeness. We may change the material on this Website, including products and prices, at any time without notice. The material may become outdated, and we do not commit to updating it.

10.2 The material on this Website is provided "as is" without any conditions, warranties, or other terms. To the maximum extent permitted by law, we exclude all representations, warranties, conditions, and other terms (including but not limited to those implied by law regarding satisfactory quality, fitness for purpose, and reasonable care and skill) that might otherwise apply to this Website.

11. Liability

11.1 We, any other party (whether involved in creating, producing, maintaining, or delivering this Website), and any of our group companies and affiliates exclude all liability for any loss or damage you or a third party may incur. This includes, but is not limited to, direct, indirect, punitive, or consequential losses, loss of income, profits, goodwill, data, contracts, use of money, or losses arising from business interruption. This applies to any use or inability to use this Website, linked websites, or materials downloaded from them, including loss due to viruses or harmful components.

11.2 Nothing in these terms excludes or limits liability for:

(i) Death or personal injury caused by negligence (as defined in the Unfair Contract Terms Act 1977).
(ii) Fraud.
(iii) Misrepresentation as to a fundamental matter.
(iv) Any liability that cannot be excluded under applicable law.

11.3 If your use of this Website results in the need for servicing, repair, or correction of equipment, software, or data, you assume all associated costs.

11.4 You agree to indemnify and hold us, our officers, directors, employees, and agents harmless from any claims, liabilities, losses, or costs (including legal fees) arising from your breach of these terms or your use of this Website.

12. Governing Law and Jurisdiction

12.1 These terms and conditions are governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12.2 We do not warrant that the materials or products for sale on this Website are appropriate for use outside the United Kingdom. If you access this Website from outside the UK, you do so at your own risk and are responsible for complying with local laws.

13. Miscellaneous

13.1 You may not assign, sub-license, or transfer any of your rights under these terms and conditions.

13.2 If any provision of these terms is found invalid by a court, the remaining provisions shall continue in full force and effect.

13.3 Only parties to these terms may enforce them under the Contracts (Rights of Third Parties) Act 1999.

14. Guarantee

We provide a standard 6-month manufacturer's guarantee on all our products, with exceptions as detailed below.

14.1 Clothes Airers

Clothes airers come with a 5-year guarantee if stated on the product. If found defective within 5 years from the order date, we will replace the part and deliver it to you. This guarantee applies only to metal components and products ordered after 1st January 2009. Orders before this date are covered by the standard 6-month warranty. The guarantee does not cover ropes or wood.

14.2 Kadai Fire Bowls

Kadai fire bowls come with a 6-month guarantee. Customers can extend this to 5 years for free by submitting the manufacturer’s warranty form provided with the fire bowl within one month of purchase.